We continuously update our FAQ Section with questions that are most likely to be asked or any additional information regarding our online store that is helpful in any way to our existing users as well as to our new customers.
What Payment methods do you accept?
We accept payment through Direct Bank Transfer and PayPal as well as debit or credit cards including Visa and MasterCard.
Do I need to register for an account to purchase a product?
No, you could purchase our products as a guest user if you want. However we do provide our registered users with exclusive deals, bundled prices and discounts from time to time.
Do you have a physical store?
You can find our products at a selected number of Retail stores across Malta and Gozo. To view the full list of local retailers visit our Store Finder page.
Where do you ship?
We deliver locally, to Malta and Gozo. Deliveries are made by courier services, at a fee of €5.00. We offer free shipping on all orders over €20.00.
How long will my order take to be delivered?
We dispatch our products within 1-2 business days. Delivery can take up to 5 business days.
Can I track my purchases?
Yes! Once you make a purchase from our store we will immediately send you an email containing your order tracking details. To view your order status simply go to our Tracking Page, enter your provided tracking number and you will be provided with the latest delivery information about your purchased products.
Why did I not receive an email confirmation of my purchase?
Firstly, please check your spam or junk folder. If you still cannot find your order receipt please Contact us and specify the date, products and/or order reference of your purchase.
I have received a wrong, faulty or missing item. What should I do?
We are truly sorry if this is the case! Please do Contact us as soon as you receive your order and we will be more than happy to resolve the case.
Do you accept product returns?
You may return purchased products from Jos The Artisan online shop within 30 days from when you receive them as long as they are returned unused and in their original packaging. Our returns policy does not apply to earrings (due to hygienic purposes), sale or discounted items, and customised pieces.
Will 'Out of Stock' products be restocked?
We cannot guarantee that we will restock any products which go out of stock, however if you really wish for us to restock a particular product, then make sure to sign up for the 'Notify when back in stock' and we will do our best to bring back the products that you love.
I have a Promotional Code, but it does not work. What should I do?
Please note that all of our discounts and promotions have their own terms and conditions. Make sure that you have typed in the correct code value since our Promo Codes are case sensitive. If you are still experiencing issues, do not hesitate to Contact us informing us about any evident Bugs and Errors.
I have a Jos The Artisan™ Gift Card, but it does not work. What should I do?
If you see an error that your Gift Card has already been redeemed, it is likely that the code has already been applied to your account, or to another account. Make sure to check your Wallet Balance first, and then make sure that you have typed in the correct code value. Please note that Wallet balance cannot be transferred between accounts or exchanged for cash. For more details about Jos The Artisan™ Gift Cards, make sure to read our Gift Card Terms. If you are still experiencing issues, do not hesitate to Contact us.
I bought a physical Jos The Artisan™ Gift Card from a store, and is Inactive. What should I do?
If you see an error that your Gift Card code is inactive, take your receipt and Gift Card to the store where you purchased it and have the Gift Card activated there. Please note that in such cases we cannot activate your Gift Card, and only the store can activate your card. If the Gift Card was a present, contact the person who gave it to you and ask for the store details and receipt.
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